Reference

Privacy Policy at erek10

When you open an account and deposit through DANA, OVO, GoPay or QRIS, your personal and payment information enters a system built around your privacy.

Account data encryptedPayment details protectedWithdrawal verification
erek10 Privacy Policy at erek10
PRIVACY HELP

Contact Us About Your Data

Team online

Privacy Email

Email [email protected] with questions about your data, requests to access your records, or concerns about how we handle your information. We reply within 48 business hours.

Live Chat Support

Open the chat widget in your account lobby or on this site. Our support team is available Monday to Friday, 09:00–21:00 Jakarta time, to explain privacy practices.

Account Settings

Inside your account under Settings > Privacy, you can review what personal data we hold, download your records, or request updates to your profile information.

HOW WE PROTECT YOU

Security and Data Handling

Encryption Standard

All communication between your browser and our servers uses TLS 1.3 encryption. Login credentials and payment details are never stored in plain text; we hash passwords using industry-standard algorithms.

Payment Data Isolation

When you deposit or withdraw via DANA, OVO, GoPay or QRIS, payment details are processed through secure gateways and never stored on our main servers. Only transaction receipts and your wallet balance are retained.

Account Access Controls

Two-factor authentication is available under Settings > Security. We log every login; if you spot unusual activity, contact our support team immediately to freeze your account.

Data Retention Policy

We keep account and transaction records for 7 years to meet tax and fraud-prevention requirements. After account closure, personal data is anonymized within 90 days unless local law requires longer retention.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS networks), identity verification partners, and where local law permits. No data is sold to marketers or brokers outside these categories.

Policy Changes

If we update this privacy policy, we'll email you 30 days before the change takes effect. Continuing to use your account after that date means you accept the new terms. Check Settings > Legal to review all current policies.

Privacy Policy FAQ

Yes. Go to Settings > Privacy and click Download My Data. We'll generate a report of your name, email, phone, transaction history, device logs and any identity documents we've stored. Download happens within 24 hours and is free.

Transaction records (DANA, OVO, GoPay, QRIS receipts, amounts, dates) stay for 7 years for tax and dispute purposes. Your bank account number is stored only as long as your account is active; after closure, it's deleted within 90 days.

Once you close your account, we stop collecting new data. Existing records are anonymized within 90 days, meaning your name and contact details are removed but transaction totals and gameplay timestamps remain for compliance. You can request full deletion by emailing [email protected].

No. We share data only with payment networks (DANA, OVO, GoPay, QRIS), identity-verification providers, and legal authorities where local law requires it. We never sell or rent personal information to third-party marketers or brokers.

Payment credentials are never stored on our servers. When you deposit, data is encrypted and sent directly to the payment processor. We keep only a transaction receipt and your wallet balance. All lobbies use TLS 1.3 encryption.

Enable two-factor authentication in Settings > Security. If you spot unauthorized activity, freeze your account immediately via the Account Lockdown button or email [email protected]. Our team reviews login logs within 2 hours and restores your account if fraud is confirmed.

We use session cookies to keep you logged in and functional cookies to remember your lobby language and preferred game filter. You can disable non-essential cookies in your browser settings; this won't block login but may affect your experience. We don't plant advertising cookies; depends on local law how we manage tracking pixel use.